How Can We Help You?
Find answers about your earnings, missing cashback claims, or get in touch with our customer success team instantly.
24/7 Assistance
We reply within 48 hours
What do you need help with?
Select a topic below to explore quick solutions or raise a support ticket.
My Cashback is Missing
Didn't track your recent transaction? Submit a missing cashback ticket with your order details and invoice.
Tracked Cashback
Check the status of your pending, confirmed, and paid earnings directly inside your CatchGo account dashboard.
Frequently Asked Questions
Learn how cashback works, when it gets confirmed, how to withdraw earnings to your bank account or UPI, and more.
Want to Connect with Us
Have partnership inquiries, business proposals, or need direct assistance? Send a message to our support team.
Give Us Feedback
We are always looking to improve your experience on CatchGo. Share your suggestions, feedback, or feature requests with us!
Top Frequently Asked Questions
1. How long does it take for cashback to track?
Most transactions track within 1 to 24 hours of making a purchase. If your cashback does not show up in your CatchGo account within 48 hours, you can raise a missing cashback ticket.
2. When can I transfer my cashback to my bank?
Once your cashback status changes from "Pending" to "Confirmed" (after the store's return/refund window passes, usually 30-60 days), you can request a direct transfer to your Bank Account, UPI, or redeem as Amazon/Flipkart gift cards.
3. Why was my cashback declined?
Cashback can be declined if the order was canceled, returned, if you used coupon codes not listed on CatchGo, or if you visited other comparison or coupon websites before completing the checkout.